Refund Policy

Last updated: February 1, 2025

We want every Smacked Hits customer to have a positive experience. Please review our refund policy below so you understand what is and isn’t eligible for a refund.

Digital Goods (Pack Openings)

All pack openings are considered digital goods and are non-refundable once the pack has been opened. Because cards are randomly assigned at the time of opening, we cannot reverse or undo a completed pack opening. If you experience a technical issue during a pack opening, please contact support immediately and we will investigate.

Wallet Deposits

Funds deposited into your Smacked Hits wallet are generally non-refundable. If you believe a deposit was made in error, please contact our support team within 48 hours and we will review your case.

Shipping Damage Claims

If a card arrives damaged during shipping, you may file a damage claim within 7 days of delivery. To submit a claim, email support@smackedhits.com with your order number, photos of the damaged card and packaging, and a description of the issue. Our team will review the claim and, if approved, issue a replacement or wallet credit.

Pro Membership Cancellation

You can cancel your Pro membership at any time from your account settings. When you cancel, you will continue to have access to Pro benefits until the end of your current billing period. No refunds are issued for partial months or unused portions of a billing period. After cancellation, your account will revert to the free tier.

Marketplace Purchases

All marketplace purchases are final. Since marketplace transactions occur between users on the platform, refunds for marketplace purchases are not available. If you believe a marketplace listing was fraudulent or misrepresented, please contact support and we will investigate.

Contact

For any refund-related questions, reach out to support@smackedhits.com and include your account email and relevant order or transaction details.