Help Center
Browse the categories below to find answers and guides. Can’t find what you need? Contact us at support@smackedhits.com and we’ll get back to you as soon as possible.
Getting Started
New to Smacked Hits? Learn how to create your account, fund your wallet, and open your first pack. We’ll walk you through everything you need to start collecting.
Packs & Opening
Understand how pack odds work, what happens when you open a pack, and how cards are assigned. Find details on pack types, limited editions, and exclusive drops.
Wallet & Payments
Learn how to add funds to your wallet, view transaction history, withdraw earnings, and manage your payment methods. All transactions are processed securely.
Shipping
Find out how to request shipping for cards in your vault, estimated delivery times, tracking information, and what to do if a package arrives damaged.
Membership
Explore the benefits of Pro membership, how to subscribe or cancel, billing details, and how your membership tier affects sell-back rates and marketplace fees.
Still Need Help?
Our support team is here for you. Reach out and we’ll do our best to respond within 24 hours.
support@smackedhits.com